| 9 | Code: 9 Unsupported OS version. | Attempting to install the product in an unsupported version of the operating system. | Make sure your operating system is supported. Familiarize yourself with the system requirements for your product. |
| 10 | Code: 10 Unsupported File System. | System (/Applications), user (~), installer location: must not be in a case-sensitive file system. | |
| 11 | Code: 11 Another instance is running, multiple instances cannot be started at the same time. | | Close additional instances of Adobe Application Manager so that only one remains. Then restart your computer.
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| 14 | Code: 14 Error due to insufficient permissions. | Make sure that the installer is running in administrator mode. |
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| 15 | Code: 15 Multimedia database synchronization error. | The installation process does not merge the installer’s media database with the local media database. | Make sure that the two database files (media.db and local media.db) are not corrupted (do not display 0 bytes). 2. Update the operating system. 3. Restart the computer and try again. 4. Check the permissions on the local media.db file. 5. Run the Creative Cloud Cleaner Tool to remove previously installed versions. |
| 16 | Code: 16 Failed to load the deployment file. | In the default situation, a deployment file created by AAAME or ASU is acceptable. A temporary deployment file cannot be loaded. | Re-run the installation procedure. |
| 19 | Code: 19 The running processes are in conflict. | This error often occurs during automatic installation. | Close all conflicting processes. Then restart the computer and repeat the installation procedure. |
| 20 | Code: 20 The original installation path does not exist. | | Make sure the installer is not corrupted (there is a media.db file in the payloads folder). 2. Create a local copy of the installer and repeat the installation procedure. |
| 21 | Code: 21 The payload version is not supported by the installed RIBS version. | | Use the latest version of the installer. |
| 22 | Code: 22 INSTALLDIR check failure. | | Select another location for installation. |
| 23 | Code: 23 Error checking system requirements for some payloads. | | Make sure your system meets the minimum system requirements. |
| 24 | Code: 24 User refused to install/uninstall/reinstall. | The installation has been canceled. | |
| 25 | Code: 25 The installer has exceeded the MAX_PATH limit. | | Select a shorter path to the installation folder. |
| 26 | Code: 26 Some payloads were not found. Check the installer. | | If using AAMEE, create the installer package again to ensure that the payload folder includes all payloads. If running from media: create a local copy of the installer and try again (disk may not be available). Download a new copy of the installer. If multiple disks are used: make sure you copy all payloads from disk 2 to the local copy of disk 1. |
| 27 | Code: 27 Key files were found in the target location. | | Apply the Sassafras fix. |
| 28 | Code: 28 The base version of the product is not installed. | This hotfix can only be run if the base version of the product is installed. | Install the base version of the product before applying the fix. |
| 29 | Code: 29 The base version of the product has been moved. | Unable to apply the fix because the base version of the product was not found. | Run the base version of the product and try again to apply the fix. |
| 30 | Code: 30 The installation failed due to insufficient disk space. | | Free up disk space to install the components you need. |
| 31 | Code: 31 Installation failed due to insufficient free disk space. | | Free space in the selected installation location. Ensure that there is enough space in the system volume to install critical components. |
| 32. | Code: 32 Correction has already been applied. | Your product is completely up-to-date. | To resolve registry issues with the update tool, reinstall the applications and then try running the fix again. |
| 33 | Code: 33 Base version of the product is not installed, cannot be uninstalled. | You are trying to uninstall a product that is not currently installed. | If only the ARP entry is present, reinstall the product and then uninstall it. |
| 34 | Code: 34 Payload information not found in media database (Media_db). | AdobeCS6_PR_HotFixV1 | This problem was reported when testing a preliminary version of CS6. This problem should not occur in GM builds. |
| 35 | Code: 35 Some installer files are missing or invalid. | | |
| 36 | Code: 36 Another MSI installation is still going on. | (Windows only) Another Microsoft installation service is executed. | Wait for the other MSI installation process to complete. 2. Restart the computer to allow the new MSI installation process to run. |
| 37 | Code: 37 Check failed. | Media authentication failure. | Download a new copy of the installer from the Adobe website. |
| 38 | Code: 38 Unknown error. | Adobe Application Manager may be corrupted. | Download a new copy of the installer from the our website. |
| 39 | Code: 39 Error creating an ARP record. | | Restart your computer and repeat the installation procedure. |
