We’ve all been there. You spend hours setting up the “perfect” backup strategy, feeling like a responsible adult, and then—bam. You check the logs one morning and it’s just a wall of red text. SyncBackPro is a beast of a tool, honestly one of the best for keeping your digital life in sync, but it’s not magic. It still has to deal with Windows being… well, Windows. System conflicts, weird permission lockdowns, network hiccups—it happens. It’s annoying, sure, but usually fixable without throwing your computer out the window.
This SyncBackPro troubleshooting guide is basically our cheat sheet. It’s here to help you decode those cryptic error messages so you can stop stressing and get back to actually working.
Access is denied
This one is the classic headache. It’s arguably the most frequent error users encounter, and it usually screams something like “DeleteFile failed – code 5 Access is denied” or just a flat “Access is denied” in your logs. Basically, SyncBackPro is knocking on the door, and Windows is acting like a bouncer saying, “Not on the list, pal.”
Solution Steps
- Run as Administrator: It sounds cliché, like “did you turn it off and on again,” but seriously—right-click the SyncBackPro shortcut and hit “Run as Administrator.” Give it the keys to the castle.
- Check File Permissions: Go to the folder that’s throwing a fit, right-click, head to Properties > Security, and make sure your user account actually has “Full Control.” Windows updates love to mess with this.
- Disable “Safe Copies”: If you’re backing up to a strict network share, try this: in profile settings under Copy/Delete > Advanced, uncheck “Make safe copies.” Sometimes the safety net is what trips you up.
- Unlock the File: Make sure you didn’t leave the file open in Word or Excel. It can’t copy what it can’t grab.
- Use Backup Read/Write: If you’re stuck, dig into the settings and select “Backup Read/Write copy method” under Copy/Delete > Advanced. It’s a solid workaround to fix SyncBackPro access denied error messages without rewriting your entire OS permission structure.
Internal Error: ScanTree exception
Okay, don’t panic. This error looks absolutely terrifying. You’ll see things like “returned an empty filename” or “database disk image is malformed,” and your first thought is probably, “Great, my hard drive is toast.” It’s usually not. This is almost always just SyncBackPro’s internal memory getting a bit scrambled, not your actual data corruption. It’s confused about where files are, not what they are.
Solution Steps
- Repair the Profile: Simple fix first. Open the main window, click the profile acting up, and hit Ctrl+Shift+I. It forces the database to initialize. Think of it as a slap to the face for the software.
- Delete History Files: If that fails, go nuclear. Head to the hidden folder C:\ProgramData\2BrightSparks\SyncBackPro\DirectoryNetwork and trash the files matching your profile name. It forces a fresh scan next time.
- Check Filenames: Scan your source folders for weird characters. Windows hates symbols like /, ?, or * in filenames.
- Recreate the Profile: Sometimes it’s easier to start over. If the database is FUBAR, the quickest way to fix internal scan tree exception issues is to just export your settings, delete the profile, and import it back as a new task. Fresh start.
VSS snapshot creation failed
If you’re trying to backup Outlook or SQL while you’re using them, you need VSS (Volume Shadow Copy Service). When you see errors like 0x80042306 or 0x80042308, it means VSS tried to take a snapshot of your system and face-planted. It’s a critical failure if you need “live” backups.
Solution Steps
- Check Disk Space: VSS needs breathing room. If your drive is packed to the brim, it can’t create a snapshot. Aim for 15-20% free space, minimum.
- Run VSS Admin Command: Open Command Prompt as Admin and type vssadmin list writers. If you see anything other than “Stable,” you need to reboot. No way around it.
- Update Drivers: I know, I know. But seriously, old storage drivers cause this all the time. Check Device Manager.
- Isolate the Issue: Want to know if it’s SyncBack or Windows? Try creating a manual Windows Restore Point. If that fails too, you need to resolve VSS snapshot creation failed errors at the OS level first.
You can find more programs for working with disk partitions and keeping your data safe in the Backup & Partitioning section.
File failed integrity check because hashes don’t match
This is the one that keeps me up at night. Log code 19. It means the file got from A to B, but it arrived… wrong. Different. That’s bad. It suggests data corruption happened somewhere in the pipe—maybe a bad cable, maybe failing RAM.
Solution Steps
- Test Your RAM: Bad memory is a silent killer. Run the Windows Memory Diagnostic tool. If your RAM is flipping bits, your backups are useless.
- Disable Overclocking: Gamers, listen up. If you pushed your CPU or RAM for extra frames, dial it back. That instability ruins data transfers.
- Check Network Cables: If this is over a LAN, swap the Ethernet cable. Wi-Fi is convenient but notoriously flaky for large transfers. Go wired.
- Review Compression: Sometimes the compression algorithm glitches out. Try turning off compression in the profile to see if that provides SyncBackPro integrity check mismatch solutions.
Socket Error 10054
Ah, the “Connection reset by peer.” This is network speak for “the other guy hung up on me.” It happens a lot with FTP or SFTP transfers. You’re sending data, and suddenly the server just cuts the cord.
Solution Steps
- Adjust Firewall Settings: Your antivirus might be getting overzealous. Make sure it isn’t blocking port 21 or 22.
- Change Keep-Alive Settings: Servers get bored. In your profile under FTP > Advanced, bump up the “Keep-alive” interval so the server knows you’re still there.
- Limit Bandwidth: It sounds counterintuitive, but slow down. Some servers kick you off if you upload too fast. Cap the speed in Performance settings.
- Use Passive Mode: This is the magic button. In FTP settings, toggle “Passive Mode.” It’s hands down the most reliable way to find a SyncBackPro socket error 10054 fix when routers are being difficult.
Conclusion
Data safety is a constant battle, isn’t it? But here’s the thing: most of these errors look way scarier than they actually are. Once you stop panicking and look at the root cause, it’s usually just a toggle here or a permission tweak there. Whether you need to repair corrupt backup profile settings or just tell Windows to behave, these steps should get your green “Success” bars back. By staying on top of these hiccups, you can automate backup error recovery and actually sleep soundly knowing your files aren’t disappearing into the void.
