SketchUp Pro Main Errors – Solution

SketchUp Pro 2025 and the early 2026 updates have introduced powerful new graphics engines and workflow improvements, but they also bring specific compatibility challenges for Windows users. Most errors stem from three main sources: outdated graphics drivers conflict with the new rendering engine, lingering files from previous installations (like SketchUp 2024), or strict firewall settings blocking subscription validation. This guide covers the most frequent error messages reported by users in early 2026 and provides tested solutions to get you back to modeling.

Common Errors

• Hardware Acceleration Error: "Hardware acceleration is unsupported or has been disabled on your graphics card."
• Startup Crash (Bug Splat): Immediate crash upon launching, often caused by plugin conflicts.
• Installation Interrupted: The installer stops with a "Wizard was interrupted" message.
• Subscription Error: "You have been offline too long" or "The cached license is corrupt."
• Save Error: unexpected errors when saving complex models with the new graphics engine.

Fix 1: Hardware Acceleration Unsupported

This is the most common error in 2025-2026 builds, occurring when SketchUp cannot detect a compatible GPU or when Windows defaults to the integrated graphics chip instead of your dedicated NVIDIA or AMD card.

1. Close SketchUp completely.
2. Right-click your desktop and select Display settings > Graphics.
3. Under "Custom options for apps," click Browse and navigate to C:Program FilesSketchUpSketchUp 2025SketchUp.exe.
4. Click Add, then select the SketchUp icon and click Options.
5. Choose High Performance (your dedicated GPU) and click Save.
6. Restart your computer to apply the driver changes.

Fix 2: Bug Splat on Startup

If SketchUp crashes immediately after the splash screen, it is usually due to incompatible extensions migrated from an older version or a corrupted workspace file.

1. Open Windows File Explorer and type %AppData% in the address bar, then press Enter.
2. Navigate to RoamingSketchUpSketchUp 2025SketchUp.
3. Locate the folder named Plugins and rename it to Plugins_OLD.
4. Try launching SketchUp again. If it opens successfully, the issue was a rogue extension.
5. Reinstall your extensions one by one from the Extension Warehouse to identify the culprit.

Fix 3: Installation "Wizard was Interrupted"

This error typically happens when permissions prevent the installer from writing to specific registry keys or folders.

1. Locate your downloaded installer file (e.g., SketchUpPro-2025-0.exe).
2. Right-click the file and select Run as administrator (this is critical).
3. Temporarily disable your antivirus software, as some aggressive heuristics flag the new installer behavior.
4. If the error persists, ensure you have uninstalled any expired Trial versions of SketchUp via Settings > Apps > Installed Apps before retrying.

Fix 4: "Offline Too Long" Subscription Error

SketchUp requires an internet check-in every 28 days. If you see this error despite being online, your local license file may be corrupted.

1. Sign out of SketchUp via the Help menu (if accessible) or the Trimble Account management page in your browser.
2. Close all SketchUp instances (check Task Manager with Ctrl + Shift + Esc to ensure no background processes remain).
3. Navigate to %AppData%SketchUpSketchUp 2025SketchUp.
4. Delete the file named login_session.dat or licensing.json (filenames may vary slightly by update).
5. Relaunch SketchUp and sign in again to force a fresh license token download.

Fix 5: Graphics Engine Save Errors

The new graphics engine can sometimes cause save failures with older, complex files containing legacy textures.

1. Go to Window > Preferences > Graphics.
2. Under "Graphics Engine," switch from "New" to Classic.
3. Click OK and restart SketchUp.
4. Open your model and attempt to save it again.
5. Once saved, run Window > Model Info > Statistics > Purge Unused to clean up the file before switching back to the new engine.

Prevention Tips

• Always "Run as Admin": When installing updates or major extensions, using administrative privileges prevents permission-based corruption.
• Maintenance Updates: Keep your GPU drivers updated directly from the manufacturer (NVIDIA/AMD) rather than relying on Windows Update, which often pushes outdated generic drivers.
• Clean Extension Management: Avoid auto-migrating old extensions when upgrading to a new yearly version; install fresh versions to ensure compatibility.

When to Contact Support

If these steps do not resolve your issue, you may need to contact Trimble support. Professional assistance is recommended if you encounter Error 0x80070643 during installation (indicating deep Windows Registry corruption) or if your Trimble ID fails to authorize on multiple devices despite a valid subscription. Before contacting support, gather your Log files from %LocalAppData%SketchUpSketchUp 2025Logs and have your specific graphics card model number ready.